Shipping Information

 

SHIPPING CARRIERS
Learning Express ships packages with UPS and USPS. All gift cards are sent via the US Postal Service. Our order tracking email clearly outlines the form of shipment for your order so you can easily track the package.

SHIPPING RATES
Learning Express tries to provide you with the most economical shipping costs possible for our different forms of delivery. While you can select different methods of shipping during checkout, you will always know the estimated cost of ground shipping for the items you have in your shopping cart prior to starting the checkout process, so there are no surprises!

The current rates for our shipping methods are:

Purchase Equal to or Over

and Purchase Under

STANDARD Shipping & Handling
(5-7 Business Days)

EXPEDITED Shipping & Handling
(3-5 Business Days)

$ 1.00
$ 59.99
$ 12.99
$ 17.95
$ 60.00
$ 74.99
$ 12.99
$ 24.95
$ 75.00
$ 99.99
FREE
$ 24.95
$100.00
$ 174.99
FREE
$ 29.95
$ 175.00
$ 249.99
FREE
$ 34.95
$ 250.00
$ 349.99
FREE
$ 39.95
$ 350.00
$ 449.99
FREE
$ 49.95
$ 450.00
N/A
FREE
$ 69.95


Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

We currently do not ship outside the 48 contiguous United States, nor to PO/APO boxes. 


ADDITIONAL SHIPPING CHARGES
Learning Express carries a few oversize items, for which we apply additional shipping charges to cover our costs. If an item requires additional shipping charges, it will be outlined on the product’s page, in the shopping cart and during checkout. You will know when the item includes this charge and the exact amount of the additional shipping before you pay for the item.

SHIPPING PROBLEMS
We make every effort to get packages to you within the time frame outlined during checkout. Often times, when there is a shipping problem, packages have been mis-delivered or delivered to a neighbor, returned due to delivery failure, or damaged in transit. If the tracking number indicates that the package was delivered, please check with neighbors and other family members regarding delivery. Please also check the exterior of your home – sometimes, packages are left at side doors, on porches, near or in a garage.

If a package is returned to us because it is deemed undeliverable, we will contact you right away regarding this problem. Often times, an address is incorrect, and we can make the change and get the package out right away, if that is what you desire; However, we are charged by UPS for returned packages and we will need to ask you for the extra shipping charges incurred both ways.  (These can be substantial - ranging from $15 to $50)

If you discover a different error upon tracking your package or cannot locate a package that was delivered, please contact us as soon as possible at our regional distribution center at the number listed on the order confirmation and we will do everything possible to remedy the situation. Often times, we do not know that there has been a delivery issue until we hear from you – so contact us!


SHIPPING DIRECT SHIP ITEMS
Some of our larger items are shipped to you directly from the manufacturer. As a result, Direct Ship Items are not available for expedited shipping and will ship in 3-7 business days from the manufacturer.

As soon as the manufacturer ships the item and provides us with the tracking number and carrier, you will receive an order tracking email with this information. Manufacturers may ship their products using UPS, FedEx, USPS or DHL, and we will notify you of the method in your tracking email.

Unfortunately, we cannot gift wrap or provide a gift message with direct ship items. Direct ship Items may ship in packaging that reveals the contents of the box; so if the item is a gift, be on the lookout for the delivery so the gift recipient will still be surprised!

Please Note: Direct Ship items are not available to ship to Alaska, Hawaii, APO’s and FPO’s at this time.


SHIPPING TO ALASKA AND HAWAII
Currently, Learning Express ships only to the continental United States. At this time we do not ship to Alaska and Hawaii.

Please Note: Direct Ship items are not available to ship to Alaska and Hawaii at this time.

INTERNATIONAL SHIPPING
At this time, Learning Express does not ship to international locations. Should this policy change, we will update our website and notify customers accordingly via email updates and an announcement on our website.


TRACKING YOUR ORDER
To help make tracking your order easy, Learning Express provides the tracking number for your order on your order's shipping confirmation sent via email.

Upon order shipment, Learning Express sends an order tracking email with the carrier information and the tracking number, if applicable, in order to track the status of your shipment. You can also review this information by logging into your account, if applicable. To track your package using the tracking number provided, please visit one of these 4 carrier websites:

UPS Tracking: www.ups.com
USPS Tracking: www.usps.com

Should you not receive the order tracking email, or if you ever have any questions regarding your order, please do not hesitate to call our regional distribution center at the number listed on the order confirmation.